COVID - 19 Update

March 25, 2020

To all our valued clients,

We are monitoring the COVID-19 pandemic situation closely and following all state/national guidelines as well as the Australian Veterinary Association recommendations. All our clinics have elevated our health and hygiene standards to ensure that we keep our team and our clients safe, including disinfecting public areas regularly throughout the day, encouraging social distancing and enforcing a strict wellness policy for our staff. We ask that you help us implement the following measures to ensure your pets can continue receiving essential medical treatment throughout these times of uncertainty.

You Need to Tell Us
If you are feeling unwell, have been overseas in the last 14 days or have been exposed to someone potentially with COVID-19 please do not visit our clinics. If your animal needs veterinary care, please phone ahead for an initial phone conversation to determine whether the patient needs to come into clinic. We will from there arrange for the animal to be collected or dropped off to the practice safely.

Physical Distancing
We will be observing the recommended social distancing measures of no handshakes, 1.5m distance between people and only having face-to-face contact where necessary. We ask that you phone the clinic prior to coming in and if you are given a designated consult time, that you ensure you arrive on time to limit number of people in the waiting room. We are asking that during this time, only one person accompanies their animal to the clinic to reduce the number of people visiting the premises. A vet nurse may ask to hold your pet during examination.

Hygiene Etiquette
We ask that you wash your hands or wipe in an alcohol base solution on the way in and out of the building with the products provided. If there is already someone in the waiting room on your arrival, stay outside until directed to enter the premises by one of our employees. Clients visiting our Warwick clinic are encouraged to park at the rear of the building, wash their hands and use the ramp access on to the veranda. Please use our contact-less payment methods.

Home Deliveries
If your pet is on long-term medications or you are wanting to purchase any over the counter products, please call prior to coming into the clinic so we can have them ready for you, or alternatively arrange for us to drop them to you in our Pet Taxi. Payment will need to be made over the phone, prior to these products being delivered.

Telemedicine
Consultations over the internet will be made available where a bona fide veterinarian-client-patient relationship exists. Telemedince consults may be suitable for simple post-operative assessments, medical progress examinations and revisits, repeat authorisation/prescription requests and lower risk cases such as non-urgent skin disease and mild gastrointestinal conditions. A nominal fee may apply.

Visitation of pets in clinic will be suspended however we will continue to keep you regularly updated on your pet´s progress through Zoom (Video) and photographs.

Finally, we thank you for your patience and understanding and know that we will get through this together. The care of your pets, large and small, remains our primary focus, and we hope that you and your families all stay well over the coming weeks.